Insights

The Business Process Outsourcing (BPO) industry has evolved noticeably over time. Deals are still important in shaping the market, but how we see worth in them has evolved. Financial performance remains important, yet it’s not the only thing that matters anymore. In many scenarios, future execution plays a greater role than historic performance. It’s about …

BPO Industry Overview 2026: Market Growth, Trends, and Value Drivers Read More »

The reason for our emphasis on strategic fit, along with financial measures, is simple: they are both important. Strategic fit has been given equal weight as value formation. In Isher Capital, acquisitions are most attractive if they can build upon an existing platform as opposed to standing alone. Although acquisition activities have played an integral …

The Importance of Strategic Alignment Read More »

The way businesses create and sustain value is changing. For much of the past decade, growth strategies were dominated by scale, speed, and efficiency. Expanding quickly, optimising cost, and capturing market share were often prioritised over operating discipline. While those levers remain important, they are no longer sufficient on their own. In 2025, organisations that …

Building Value That Lasts in a Changing Operating Landscape Read More »

The UK business process outsourcing (BPO) sector is undergoing a period of structural adjustment. Rising operating costs, extended client payment terms, and increasing expectations around service quality and resilience have placed sustained pressure on many call centre operators. Against this backdrop, acquisition activity has accelerated. However, not all acquisitions are equal in outcome or intent. …

Why Responsible Acquirers Matter in the UK BPO Sector Read More »